Welcome to Outdoor Footwear Sales! We’re here to help you find the perfect adventure-ready footwear for your entire family. Below you’ll find answers to our most common questions about products, shipping, returns, and more.
Product Questions
What brands do you carry?
We specialize in premium outdoor footwear brands including Birkenstock, Blundstone, and Bogs. Our selection focuses on durable, adventure-ready shoes for all terrains and weather conditions.
Do you carry children’s sizes?
Yes! We have an extensive selection of boys’ footwear (as shown in our menu) and can help outfit your whole family for outdoor adventures.
What type of footwear is best for winter/rainy conditions?
Our Kamik winter boots and Bogs rain boots are specially designed for harsh weather. We recommend ordering these seasonal items well in advance as they tend to sell quickly when weather changes approach.
Shipping & Delivery
How long does shipping take?
We process all orders within 1-2 business days. After dispatch:
- Standard Shipping: 10-15 business days via DHL/FedEx ($12.95)
- Free Shipping: 15-25 business days via EMS (free for orders over $50)
Do you ship worldwide?
We ship to most countries globally, excluding some Asian and remote areas. During checkout, our system will confirm if we can deliver to your location.
How can I track my order?
You’ll receive a tracking number via email once your order ships. You can use this to follow your package’s journey to your doorstep.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of delivery. Items must be unused and in original packaging. Please contact our customer service at [email protected] to initiate a return. Return shipping costs are the customer’s responsibility unless the item is faulty.
What if my shoes don’t fit?
We recommend carefully checking size charts before ordering. If you need to exchange for a different size, contact us within 15 days of receipt. You’ll need to return the original pair (at your expense) and place a new order for the correct size.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store full payment details on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and saves your information for future purchases.
Customer Service
How can I contact customer service?
Our team is available via email at [email protected]. We typically respond within 24 hours on business days.
What are your business hours?
Our customer service team operates Monday-Friday, 9am-5pm CST. Emails received outside these hours will be answered the next business day.
Didn’t find the answer you need? Our friendly customer service team is always happy to help at [email protected].
Outdoor Footwear Sales – Supporting your journeys, one step at a time.