Returns & Exchanges

At Outdoor Footwear Sales, we want you to be completely satisfied with your adventure-ready footwear. If for any reason you’re not happy with your purchase of Birkenstock sandals, Blundstone boots, Bogs footwear, or any of our boys’ collections, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most unworn, undamaged items within 15 days of delivery for a full refund or exchange. All returned items must be in their original packaging with all tags attached.

How to Return an Item

Step 1: Initiate Your Return

To begin your return or exchange process:

1. Email our customer service team at [email protected] with your order number and details about the product you’d like to return or exchange.
2. Use our Return Request Template below to ensure you provide all necessary information.

Step 2: Package Your Item

Once your return is approved:

• Repackage the item in its original box with all packaging materials
• Include the original receipt or packing slip
• Securely seal the package to prevent damage during transit

Step 3: Ship Your Return

We recommend using a trackable shipping service. Send your return to:

Outdoor Footwear Sales Returns
4083 Patterson Fork Road
DALLAS, US 97338

Refund Process

• Processing Time: Refunds are processed within 3-5 business days after we receive your return.
• Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
• Shipping Costs: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of standard shipping for the replacement item.

Exchange Process

To exchange an item:

1. Follow the same return process outlined above
2. Clearly indicate in your return request that you’d like an exchange and specify the preferred size/color
3. Once we receive your return, we’ll ship your replacement item

Exchange shipping times follow our standard delivery estimates (10-15 days for DHL/FedEx, 15-25 days for EMS).

International Returns

For customers outside the United States:

• You are responsible for return shipping costs
• Customs fees and import duties are non-refundable
• Please mark the package as “Returned Goods” to avoid additional customs charges

Damaged or Defective Items

If you receive a damaged or defective item:

1. Contact us immediately at [email protected] with photos of the damage
2. We’ll arrange for a free return shipping label if applicable
3. You’ll receive a full refund or replacement at no additional cost