At Outdoor Footwear Sales, we’re committed to getting your adventure-ready footwear to you quickly and ensuring you’re completely satisfied with your purchase. Below you’ll find all the details about our shipping options and straightforward returns process.
Shipping Information
Order Processing Time
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two shipping options to meet your needs:
- Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Includes tracking and insurance
- Free Shipping (Orders over $50):
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
- Includes basic tracking
Note: We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.
Returns & Exchanges
We want you to love your outdoor footwear! If you’re not completely satisfied with your purchase of Birkenstock sandals, Blundstone boots, Bogs footwear, or any of our boys’ collections, we offer a simple return and exchange process.
Our Return Policy
- Return window: 15 days from delivery date
- Items must be unworn, undamaged, and in original packaging with all tags attached
- Original shipping fees are non-refundable
Non-Returnable Items
For health and hygiene reasons, we cannot accept returns on:
- Worn footwear (including tried-on shoes with visible signs of wear)
- Items without original packaging or tags
- Personalized or custom-ordered products
How to Return an Item
Step 1: Initiate Your Return
Email our customer service team at [email protected] with:
- Your order number
- Product details
- Reason for return
- Preferred resolution (refund or exchange)
Return Request Template:
Subject: Return Request – Order #[Your Order Number]
Body:
Dear Outdoor Footwear Sales Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]).
Product Name: [Product Name]
Reason for Return: [Size Issue/Quality Concern/Other – please specify]
Preferred Resolution: [Refund/Exchange for [Size/Color]]
Original Shipping Method: [Standard/Free Shipping]
Please advise on next steps for my return.
Best regards,
[Your Full Name]
[Your Contact Information]
Step 2: Package Your Item
Once your return is approved:
- Repackage the item in its original box with all packaging materials
- Include the original receipt or packing slip
- Securely seal the package to prevent damage during transit
Step 3: Ship Your Return
We recommend using a trackable shipping service. Send your return to:
Outdoor Footwear Sales Returns4083 Patterson Fork Road
DALLAS, US 97338
Refund Process
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
Exchange Process
To exchange an item:
- Follow the same return process outlined above
- Clearly indicate you’d like an exchange and specify the preferred size/color
- We’ll cover standard shipping for the replacement item
- Exchange shipping times follow our standard delivery estimates
International Returns
For customers outside the United States:
- You are responsible for return shipping costs
- Customs fees and import duties are non-refundable
- Mark the package as “Returned Goods” to avoid additional customs charges
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us immediately at [email protected] with photos of the damage
- We’ll arrange for a free return shipping label if applicable
- You’ll receive a full refund or replacement at no additional cost
Need Help?
Our customer service team is here to assist with any questions about shipping, returns, or exchanges. Contact us at [email protected] and we’ll ensure your outdoor footwear needs are met.
Happy trails from the Outdoor Footwear Sales team!